Frequently Asked Questions
Do I need a physical SIM slot?
No. Caretta GO plans are eSIM-only, so your device needs eSIM support, which most phones from the last few years have.
When does my plan activate?
Most plans start counting down from first connection to a network, not from purchase — so you can install it before you fly and it won’t start until you land.
How long do I have to install my eSIM?
Please install your eSIM within 6 months of purchase. Your plan only starts when the eSIM first connects to a network in your destination, so you can install it a few days before you travel.
Can I keep my regular number for calls and texts?
Yes. Your eSIM is a data-only line that runs alongside your normal SIM, so your regular number keeps working for calls and texts.
What happens if I run out of data?
You can buy a new plan at any time — it arrives by email in about a minute, and coverage resumes as soon as you install it.
Is there a physical product to receive?
No — everything is digital. Your QR code and setup instructions arrive by email right after checkout.
What if my device isn’t eSIM-compatible?
Get in touch before you buy and we’ll help you check compatibility — no plan is worth an incompatible phone.